Covers And All Canada Reviews

stay away from this company....atrocious after sale serviceStay away from this company if you value your time and money. Here is my story. I have been a covers and all customer for many years. I have purchased many many covers from them and have spent literally thousands of dollars on their products. I have even referred friends to them. After my recent experience, I will never buy from them again. My last order was for an outdoor sofa cover and 4 air pillows. The air pillows are relatively inexpensive, maybe $25 per piece. One of the air pillows did not maintain its shape. Seemed to have a slow leak. I contacted customer service. Given how good a customer I have been and because I was only asking for a new $25 air pillow, I should have heard “no problem, we will get a new one out to you right away”. Instead, I was treated like a criminal. Forms had to be filled in. Then I was asked to send in a photo. I questioned how this could help because if I was scamming them and trying to get a “free pillow”, then I could have just deflated it. They insisted so I sent them 2 photos showing the bad air pillow vs one of their good ones. A day later I got an email now asking for me to send them a video! I responded that this was a slow leak, that it would take hours for the pillow to deflate, and so I would not be able to send a video. By now, I have spent over half an hour of my time on a $25 air pillow. I have not heard back from them. I told customer service that I would be writing this review and that I would never spend money with them again. Once again, no response. If this company treats one of their best and loyal customers like this, then imagine how they will treat you. Do yourself a favour…save time, money, and hassle and buy from someone else.